Vicki and I are pleased to compliment the RV Superstore for the help and service you have provided during this last year. Your parts department has been efficient and we still tell the story how you sent a mobile unit to our RV site at Terrible's Lakeside RV Park to do a small recall work on our Norcold refrigerator. You saved us the trouble of unhooking and driving in while helping us get a $50.00 gas card for the whole process. Such a deal!
We have really appreciated the time and effort that Gary Rurans and Will Terry have given us in our effort to purchase a new Dutch Star from you. You have let us drive the vehicle, photograph it, measure it, bring friends to see and open it for any request we had. Your official response to our purchase offer was straight-forward and right on target. We also noted how willing you were to take care of any little (perhaps picky) details we wanted fixed on the vehicle. This all makes a big difference on how we felt.
Living in Pahrump (Artesia) we and many of our neighbors feel most fortunate to have your Superstore come to our town. Those of us who own Newmar products feel especially good about having your excellent service in our backyard. We like your family attachment to Pahrump and your "hometown" attitude. We also look forward to doing business with you in the years to come.
Keep up the great work! We sing your praises to all of our RV friends.
Bill and Vicki Gladsjo
This is the best experience we have ever had buying anything. Will, Gary and Brian and the whole staff is nice people and know their stuff. They went above and beyond to help us get the best financing and interest rate. The walk thru was very informative and professional.
We have to say the entire staff at RV Superstore from sale to service will go out of their way to make sure you are pleased. We would strongly recommend RV Superstore for buying a motor home, service or parts. They are the greatest.
Bob and Essie Evans
I can start off by saying I LOVE my RV. I am a female customer and had Gary as a salesman. I was impressed by his knowledge as well as his easy going nature. There was nothing high pressure about this sale. I knew this was the RV I had been looking for. The RV was totally checked out and I was shown every aspect of operation before taking delivery. The Superstore itself is an awesome place with friendly, helpful people. I am a VERY, PICKY person and am extremely comfortable buying from this business that stands behind their product. IMPRESSED...
I would like to share my experience with the staff of the RV Superstore, and most especially with their service technitian Dave. On two recent occasions, Dave has not only recommended the best performing products for my 5th wheel but also has completed the installations in a very knowledgeable and professional manner.
Dave and the RV Superstore staff have been honest and forthright in their pricing and have shown me that they have the customers best interest at heart. We are fortunate to have them in our area.
My wife and I took delivery of our third Newmar motor home from the RV Superstore in Pahrump, Nevada. It was quite an effort as the ability to obtain reasonable financing by the manager took some time and much effort. Their efforts were finally successful!
We wanted to tell you how pleased we were with the buying experience at the RV Superstore. It was in fact, the best buying experience we have ever had from any dealer. The management managed to make us feel we were dealing with a close friend who had our best interests at the forefront of each and every step of the process.
When I arrived to pick up the new coach, the preparation was excellent and the walk through was done with a Service Department representative who made absolutely certain I understood each component of our new coach. At the end, the Service Manager came out to make certain I was satisfied with the effort and gave me his direct telephone line and told me to call him with any questions I might have later.
The owners, managers and staff of RV Superstore are simply "nice people" who also happen to be most professional. They are excellent representatives for Newmar and when the time comes for us to take delivery of our fourth newmar motor home, we know where to go.
Thomas A. Jennings
We saw an ad on Craigslist for a beautiful looking trailer at a great price. We called Gary at RV Superstore and told him we'd like to take a look. We live in Las Vegas and decided to drive out right away. When we were about 20 minutes away, Gary called us to let us know that although he had someone call and make an offer to buy the trailer over the phone, he turned him down because we were already on our way there. When we got there, Gary took us straight out to the trailer and showed us around. We loved it and I am happy to say we bought it. :) On top of already loving the trailer itself, in addition to loving the great price that was advertised, completing the sale was the easiest, most hassle free purchase I have ever made. No back and forth on the price, no tricks and added expenses, nothing that I have previously experienced with any type of automotive or recreational vehicle dealer.
When we called before coming out, my fiance asked what the price would be icluding taxes or additional fees and Gary gave him a quote down to the dollar. When he drew up the paperwork, it was the exact amount that he quoted us. The entire financial part of the transaction to less time then it did for us to look at the trailer!!
Lastly, although the trailer looked to be really clean, they are going to go through it and clean it again, as well as check for any potential issues. Then when we go and pick it up they will give us an hour with a technitian. We can ask any questions and he will show us any and everything that we need to know!! This is a fabulous place, no pressure, no hassle. I would (and already have) recommended them to anyone. The service that you get here is well worth the drive from Las Vegas!!
Thank you again Gary and thank you RV Superstore!!
Julia LaFronz and Bryce Bradley
We would like to share with you the wonderful experience we had with your dealership and service department. From our first meeting of your sales staff, Kevin and Gary, then on to meeting William to negotiate the deal, we found all steps in the process very professional yet easy and comfortable as we never once felt pressured. We felt like family working on a family effort to bring to fruition that which we both wanted. We had a wonderful sales experience.
As we live over 400 miles away, the delivery of our coach required considerable phone calls beforehand, all of which William personally received and answered any questions that arose on our part once we got back home. Your professionalism is commendable and your attitude is that which is hard to find in a sales environment. As we had to wait to take delivery of our coach for aproximately 4 weeks, you reassured us that everything would be taken care of. When we met your technical team we saw the pride in their work, we had no reservations that this coach was being treated as if it was their own. We would like to thank that team of John, Vince and Dave for their patience, expertise and outstanding work. As for Cathy, who handled all the paperwork and many questions / requests, she is a gem who shares equally in our wonderful experience at RV Superstore.
Newmar is very lucky to have you as a dealership and we hope they recognize it. We watched as Monico made an excellent effort to have your dealership move to their brand. We hope that Newmar recognizes that Nevada and nearby states need a dealership of your quality, expertise, and most of all, the family values that is so much a part of the Newmar Corp. We truly hope you continue carrying the Newmar brand. We travel through California, Nevada and Arizona and have told many people that your dealership is where our friends need to go for quality sales and service, a very hard thing to recommend these days.
As we will be seeking you again in the near future to complete the final touches on our coach, we once again would like to thank you for your patience, kindness and professionalism throughout this proces.
Mike and Pat Corral
My wife and I have had a long time dream now since our first day of marriage merely some 40 years ago. It was to purchase a Motor Home someday and travel the states when we both retired. We considered this a reward due and owed to the both of us for so many years of hard work. Finally our dream will be fullfilled on September 23rd, 2010, by Mr. Gary Rurans, the Sales Manager at the RV Super Store in Pahrump, Nevada.
This is when we pick-up our new Motor Home. We have both been treated like a King and a Queen since our first contact with Mr. Rurans some 2 weeks ago. He has been such a outstanding salesman to the both of us, and ever since we first spoke with him we felt like we were the number (1) persons in his life. He has been so far ahead of us in making sure we were taken care that it has been a mere pleasure doing business for the first time in our lifetimes for many years now, as we both thought customer service was a thing in the past, never to be heard from again.
Let us tell you that is not the case at the RV Super Store in Pahrump, Nevada. As customers we came first finally after sooooooooo many years now that frankly we were shocked and surprised at the same time. He made sure that we were made happy with all the many aspects during the entire purchase time of our motor home. We were and are (2) satisfied customers, and through our purchase time, Mr. Rurans has earned our deepest respect and friendship.
Trust is a great thing to have when you purchase from anyone and we have so much trust in Mr. Rurans. All the many contacts with the RV Super Store in Pahrump, Nevada has been GREAT. What else can we say, we are fullfilled and happy with Mr. Rurans, Will Terry and his company.
Ron and Gail Donaway - Phoenix, Arizona
We highly recommend RV Superstore Pahrump to anyone looking to buy a motorhome. Our experience with this dealership was truly exceptional. When we decided to move to a class A from our C, we did quite a bit of research. RV Superstore was by far the most pleasant to deal with of all the dealerships we visited. They also offered an absolutely superior product in the Newmar Baystar. Most of the coaches offered by other dealerships paled by comparison.
It was a big purchase decision for us and we feel very lucky to have been able to work with Gary Rurans and Will Terry throughout the process. We also want to mention our appreciation of the walk through provided by Vince, who answered all of our questions and was thorough and complete in his presentation. Gary was kind enough to put us up at a lovely, nearby RV park (Nevada Treasure--beautiful place!) for two nights just to make sure we were comfortable in the new coach and nearby in case we had any problems or questions. We can't recomment this highly enough--imagine being 100 miles away before you realize there's a problem with your new coach! By the way, we had absolutely no problems, another testimony to Newmar quality.
We're absolutely thrilled with our new Baystar and the experience we had with RV Superstore. We ended up with a superior product for around the same cost as a "just average" coach. Thank you so much for your exceptional professionalism, expertise and courtesy!
Jason and Lilly Marin - Las Vegas, Nevada
Diane and I wish to compliment this dealership for the outstanding way they have treated us for the last two years. First of which the service department headed up by Brian Mallory took such good care of us and our needs from time to time and convinced us that they really do care about their customers. Recently we had a new experience as it became necessary to sell our beautiful coach due to personal reasons. We sat down with Gary Rurans in the sales department and he immediately took our coach in on consignment. To make a long story short, he put forth great effort and successfully sold our coach for us. We actually got more for it then we expected and these are tough times to sell anything.
The entire experience was made effortless for us and we couldn't be happier with the way the whole experience was consumated. I recommend the RV Superstore to anyone whether the need be for sales, service or consignment. We have Rv'd for years and have owned three class A motor homes and have never been treated so well as at the RV Superstore.
Bill and Diane Swab - Pahrump, Nevada.
We would like to thank Gary and Will for making this happen for us again. This is our second RV thru your RV Superstore and we would never go anywhere else. You all are very special people and make this experience very enjoyable and virtually hassle free. We don't know how you do it but we love you for it. We know we are getting an excellent RV without needing to see it in person. The E-mail correspondence is great! We also know we are getting the best financing and interest rate available. We have recommended your store to our friends and they would be foolish not to buy their next RV from you.
Gary and Jan Delano
Due to the economy we needed to lower our monthly payments and we did not think we would be able to trade in our coach for a different one because we were upside down on what we owed. You all worked very hard on the deal and made a very attractive one that lowered our payments by almost $500 a month. We are now able to enjoy the RV life again. It was a very nice experience buying from the RV Superstore. Our salesman Kevin and everyone there was very nice and helpful, no hassles and no pressure. Thank you again to Kevin and the RV Superstore for one of the best experiences I have ever had when purchasing an RV and we have purchased 12 over the last few years. Keep up the good work!
Leonard and Nannette Abel
We appreciate the professional way that you worked with us on our recent purchase of the 2008 Safari Passage. You made the negotions easy and quick. Getting to a number that was acceptable to both RV Superstore and us was actually fun. I also appreciated the way that John handled the walk through with us. He was efficient and thorough. The whole experience was pleasurable. Since purchasing the "new to us" rig, we have been doing a lot of customization and updating. I look forward to bringing her back to show you the improvements.
God Bless and thanks for your professionalism.
Paul and Barb Schmitt - Las Vegas, NV
My wife and I started looking at RV's last fall while weekend camping several times in Pahrump. During those visits, Kevin (Salesman) was more than willing to take time to show us the available inventory, explain the features as well as the pricing philosophy of the dealership (keep prices low to continually cycle through inventory).
During a recent camping weekend, we stopped by once again look at what was available and found a 2006 Alfa Founder (40' motor home) that met our needs and was in the 'ballpark' as to what we were willing to pay. After discussing price options and a value for our trade-in (which was more than a fair price), we placed a deposit to hold the RV until we could come back and test drive it. During that time, we did find other comparable RV's with lower prices and forwarded that information to Kevin. It was then we learned that Kevin was no longer at the dealership and started working with Gary (Sales Manager).
Just prior to returning for the test drive, and to review all the features, a final price was presented to us that again was more than fair. We purchased the RV and had a very thorough walk-through to ensure we were comfortable with all the features and operation of the unit.
The entire sales process that took several months of casually looking before our purchase was very low-key, no high pressure sales tactics, no hard core negotiations, terrific pricing and overall was a very enjoyable experience. We certainly recommend the RV SuperStore for anyone looking to purchase an RV.
Bob and Kathy Stubbs